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What We Stand For

About NHP

For over 25 years, individuals, families, and employers in communities across Massachusetts have turned to Neighborhood Health Plan for reliable health care coverage where and when they need it.

Neighborhood Health Plan, a Massachusetts-based not-for-profit corporation, is fully licensed by the Massachusetts Division of Insurance as a health maintenance organization and has provided comprehensive health services since 1986.

NHP serves MassHealth, Commonwealth Care, Commonwealth Choice, and fully insured commercial members across the Commonwealth and is an NCQA-accredited managed care organization.

Headquartered in Boston, NHP serves members who have access to a provider network of more than 4,300 primary care practitioners, over 13,400 specialists, and 70 (teaching, community, and specialty) hospitals. Our network includes nationally known, major academic medical centers such as Massachusetts General Hospital, Brigham and Women’s Hospital, Beth Israel Deaconess Medical Center, Children’s Hospital Boston, Dana-Farber Cancer Institute, Tufts Medical Center, and major medical groups such as Atrius Health/Harvard Vanguard and Lahey Clinic.

Neighborhood Health Plan is a member of Partners HealthCare which was founded by Brigham and Women’s Hospital and Massachusetts General Hospital.

Mission Statement

NHP's mission is to promote the health and wellness of our members, and to help ensure equitable, affordable health care for the diverse communities we serve.

Our core values influence every decision we make.

Quality Care – We are passionate about promoting the health and wellness of our members and ensuring high quality care is delivered through our network of providers and our own care services.
Diversity – We embrace employee diversity, promote health equity for our members and for the community, and embrace inclusiveness in all we do.
Responsibility – We are responsible to our members, partners, and each other for our decisions, actions, and results. We are committed stewards of our assets and resources.
Service Excellence – We are tenacious in creating consistent customer experiences that are respectful, culturally sensitive, reliable, and instill trust and confidence.
Relationships – We’ve built our reputation on the strength of our relationships between employees and departments and with members, care providers, community advocates, and government agencies.

History

NHP’s history is unique among health plans in the Commonwealth. In the early 1980s, through a federal grant, Boston Health Plan was formed to enroll city employees, Medicaid clients, and uninsured workers in one managed care plan.

The plan was anchored by the area’s community health centers (CHCs) and Boston City Hospital. This model formed the basis for what would become Neighborhood Health Plan. In 1986, the Massachusetts League of Community Health Centers and the Greater Boston Forum for Health Action identified a new challenge: to provide better access to health care for all underserved populations. In 1986, NHP was incorporated and began its work by serving the patients of Boston Health Plan.

From modest beginnings in the Fields Corner neighborhood of Dorchester, NHP quickly embraced its role as a community member, service provider, and leader. From the beginning, NHP set out to provide the best personally-tailored care to meet the health needs of a diverse community.

NHP was one of the first health plans in the country created with the express purpose of addressing the health care needs of underserved populations.

By working closely with the MassHealth program and commercial purchasers, and by partnering with CHCs and other providers, NHP has grown from a few thousand members in the late 1980s to over 260,000 members today.

Today, Neighborhood Health Plan is a member of Partners HealthCare which was founded by Brigham and Women’s Hospital and Massachusetts General Hospital.