What We Stand For
About Neighborhood Health Plan
Neighborhood Health Plan (NHP) is an NCQA-accredited, not-for-profit health plan that provides coverage to over 450,000 commercial and MassHealth members. For 30 years, employers, individuals, and families across Massachusetts have turned to NHP for health care coverage that is both high-quality and affordable. NHP is known for plans that are easy-to-understand and manage. Members have access to a robust network of top doctors, community health centers, and academic and regional hospitals. Founded in 1986 with a commitment to promote health equity for members within the diverse communities we serve, NHP’s service and care management programs today continue the tradition of personalized and high-quality care. NHP is a member of Partners HealthCare.
NHP's mission is to promote the health and wellness of our members, and to help ensure equitable, affordable health care for the diverse communities we serve.
Our core values influence every decision we make.
Quality Care – We are passionate about promoting the health and wellness of our members and ensuring high quality care is delivered through our network of providers and our own care services.
Diversity – We embrace employee diversity, promote health equity for our members and for the community, and embrace inclusiveness in all we do.
Accountability – We are dedicated stewards of our assets and resources on behalf of our members, partners, and colleagues. We hold ourselves and each other personally accountable for keeping our promises and achieving results that contribute to organizational success.
Service Excellence – We are tenacious in creating consistent customer experiences that are respectful, culturally sensitive, reliable, and instill trust and confidence.
Relationships – We’ve built our reputation on the strength of our relationships between employees and departments and with members, care providers, community advocates, and government agencies.
NHP’s history is unique among health plans in the Commonwealth. In the early 1980s, through a federal grant, Boston Health Plan was formed to enroll city employees, Medicaid clients, and uninsured workers in one managed care plan.
The plan was anchored by the area’s community health centers (CHCs) and Boston City Hospital. This model formed the basis for what would become Neighborhood Health Plan. In 1986, the Massachusetts League of Community Health Centers and the Greater Boston Forum for Health Action identified a new challenge: to provide better access to health care for all underserved populations. In 1986, NHP was incorporated and began its work by serving the patients of Boston Health Plan.
From modest beginnings in the Fields Corner neighborhood of Dorchester, NHP quickly embraced its role as a community member, service provider, and leader. From the beginning, NHP set out to provide the best personally-tailored care to meet the health needs of a diverse community.
NHP was one of the first health plans in the country created with the express purpose of addressing the health care needs of underserved populations.
By working closely with the MassHealth program and commercial purchasers, and by partnering with CHCs and other providers, NHP has grown from a few thousand members in the late 1980s to more than a few hundred thousand members today.
Today, Neighborhood Health Plan is a member of Partners HealthCare which was founded by Brigham and Women’s Hospital and Massachusetts General Hospital.