Senior Leadership Team
Deborah C. Enos, President and Chief Executive OfficerCarla Bettano, Vice President of Strategic PartnershipsKatie Catlender, Vice President of OperationsMarilyn Daly, Chief Information OfficerJill d'Arbeloff, Vice President of Business DevelopmentPaul Mendis, MD, Chief Medical OfficerGarrett Parker, Chief Financial OfficerDavid Segal, Chief Operating OfficerPam Siren, Vice President of Quality and ComplianceJennifer Kent Weiner, Vice President of Provider Network Management Deborah C. EnosPresident and Chief Executive Officer
Deborah C. Enos is responsible for providing strategic leadership for the company by working with the Board of Directors and the Senior Leadership Team to establish long-range goals, strategies, plans and policies. In addition, Ms. Enos builds and maintains working relationships with key external industry organizations both locally and nationally, including the Massachusetts League of Community Health Centers, the Massachusetts Association of Health Plans, and the Association of Community Health Plans as well as advocacy groups, state regulatory agencies, and others.
Ms. Enos currently serves on the boards of several organizations including the American Heart Association, Association for Community Affiliated Plans, Massachusetts Association of Health Plans, Massachusetts Association for Mental Health, and UMass Boston — College of Nursing and Health Sciences Advisory Board.
Ms. Enos received her Bachelor of Arts degree in Psychology from Dartmouth College and her Master of Science degree in Health Policy and Management from the Harvard School of Public Health.
Back to top Carla BettanoVice President of Strategic Partnerships
Carla Bettano is responsible for the Partnership for Community Health, a $90M multi-year grant program, as well as NHP's strategic relationship with the Mass League of Community Health Centers. She oversees all community-based programming such as the Domestic Violence Program and the Community Benefits program. Ms. Bettano is also responsible for the planning, coordination, integration, and successful execution of strategic work with Partners HealthCare.
Ms. Bettano's career in health care spans more than 20 years. She joined NHP in 1999, serving as Director of Provider Network Development and as Vice President of Business Development. Prior to joining NHP, Ms. Bettano was the Director of Provider Relations and Contracting for CIGNA HealthCare for the New England region.
Ms. Bettano earned a Bachelor of Science Degree in Communications from Fitchburg State College. She is a graduate of the Boston Center for Community and Justice's LeadBoston program, The Geiger Gibson Capstone Program in Health Policy and Leadership at George Washington University and the Greater Boston Chamber of Commerce Executive Leadership Institute.
Back to top Katie CatlenderVice President of Operations
Katie Catlender is responsible for providing strategic leadership in the areas of claims services, appeals and grievances, health plan benefits administration, member enrollment, customer service and central services/facilities management. In addition, she leads NHP's focus on customer experience.
Ms. Catlender has over 18 years of health care operations leadership experience with expertise in process redesign, sales operations, customer service, business oversight of complex IT systems implementations, and initiatives that support health reform and administrative cost reduction efforts while achieving service excellence for customers. Prior to joining NHP, she led a variety of service and operations functions at Harvard Pilgrim Health Care.
Ms. Catlender earned a bachelor's degree in Health Management and Policy from the University of New Hampshire. She holds the Certified Health Insurance Executive (CHIE) certification from America's Health Insurance Plans (AHIP), and several leadership designations, including Women Unlimited LEAD, Boston College executive Leadership for Change, and the AHIP Executive Leadership Program with Kellogg School of Management at Northwestern University.
Back to top Marilyn DalyChief Information Officer
Marilyn Daly is responsible for providing strategic leadership in the areas of planning, technology innovation, business intelligence, and delivery and management for the company's information technology initiatives. She also oversees the development and support of NHP's computing and telecommunications infrastructure.
Ms. Daly joined NHP in 1996. Her previous positions at NHP include Director of Applications and e-Business as well as Director of Clinical Services.
Ms. Daly is a member of Health Information Management Systems Society (HIMSS), Women in Technology International (WITI). She also sits on the Board of Directors for the New England Healthcare EDI Network (NEHEN).
Ms. Daly earned a Master of Public Health degree from Boston University, a Bachelor of Science in Health Care Administration from Emmanuel College, and an Associate of Science in Nursing from Laboure College.
Back to top Jill d'ArbeloffVice President of Business Development
Jill d'Arbeloff is responsible for providing strategic leadership in the areas of business development, product strategy, marketing and corporate communications, business planning and project management.
Ms. d'Arbeloff's career in health care spans over twenty five years. She joined Neighborhood Health Plan in 2008, serving as Senior Director of Project and Process Management. Prior to joining NHP, Ms. d'Arbeloff managed her own health care consulting company for 6 years. Ms. d'Arbeloff also held several positions at Harvard Pilgrim Health Care, including Director for eHealthPlan Development, Director of eBusiness, and Director of the Project Management Office. Her other experience includes serving as the Global Marketing Communications Program Manager for cardiac and critical care markets in Hewlett Packard's Medical Products Group, and 1 0 years as Vice President of Kennedy & Company, a full-service strategic planning, marketing and communications firm specializing in health care.
Ms. d'Arbeloff earned a Bachelor of Science in Psychology from Boston University. She is a graduate of the Greater Boston Chamber of Commerce Boston's Future Leaders program and the Linkage Global Institute for Leadership Development™ (GILD).
Back to top Paul Mendis, MDChief Medical Officer
Paul Mendis is responsible for providing strategic leadership in NHP's care management, disease management, behavioral health, pharmacy, and special populations programs.
Dr. Mendis has practiced primary care for more than 20 years in urban health center environments as well as serving in health care leadership roles. Prior to joining NHP in 1999, Dr. Mendis served as a Medical Director at Harvard Pilgrim Health Care, overseeing programs for elderly and disabled patients. He also served as Health Center Director at Harvard Community Health Plan for 12 years. In addition, Dr. Mendis practiced primary care and served as Chief of Internal Medicine at the Dimock Community Health Center in Roxbury, Massachusetts.
Dr. Mendis serves on numerous Boards, including the Massachusetts Health Council, Massachusetts Medicaid Policy Institute, Massachusetts Association of Health Plans, and the Dimock Center. He is a member of the Massachusetts Medical Society, American Medical Association, and the American Geriatrics Society.
A graduate of Princeton University and Harvard Medical School, Dr. Mendis is board-certified in internal medicine.
Back to top Garrett ParkerChief Financial Officer
Garrett Parker oversees financial, underwriting and accounting functions assuring compliance with financial requirements dictated by state and federal regulatory agencies.
Mr. Parker has over 20 years of financial leadership in the healthcare and medical professional insurance industry. Prior to joining Neighborhood Health Plan, Garrett was the Senior Vice President and CFO of CRICO, a patient safety and medical professional insurance program owned by and serving over 12,000 physicians in the Harvard Medical Community. Previous to his tenure at CRICO, Mr. Parker led a variety of strategic and large operational projects for Blue Cross Blue Shield of Massachusetts.
Mr. Parker holds a Bachelor of Science in Economics from the University of Pennsylvania and a Master of Business Administration from the Wharton School of the University of Pennsylvania. He serves on the Board of The Massachusetts School of Professional Psychology and is a Member of the Board of Overseers for the Boys and Girls Club of Boston.
Back to top David SegalChief Operating Officer
David Segal is the Chief Operating Officer for Neighborhood Health Plan. He is responsible for providing strategic leadership in managing NHP's internal operations, and is directly responsible for claims, enrollment, customer service, information technology, human resources, provider network management project management, and business process management. Mr. Segal is also responsible for overseeing major cross-functional initiatives and processes across the entire organization.
Mr. Segal has over 20 years of experience as a senior health care executive. Prior to joining NHP, he served as the Senior Vice President for Customer Service and Market Performance at Harvard Pilgrim Health Care.
Mr. Segal earned a Master's degree in Management from the Heller Graduate School at Brandeis University in 1983, and a Bachelor of Arts from Brandeis University in Anthropology.
Back to top Pam SirenVice President of Quality and Compliance
Pam Siren is the Vice President of Quality and Compliance for Neighborhood Health Plan. She is responsible for providing strategic leadership to ensure NHP's compliance with state and federal laws and regulations, the state Medicaid contract, clinical quality measurement and improvement, and NCQA accreditation. Under Ms. Siren's leadership, NHP has achieved 'Honor Roll' status in NCQA/U.S. News and World Report Nation's Best Medicaid Health Plans and achieved status as one of the nation's top 50 Commercial Health Plans two years in a row. In the same time period, NHP earned excellent NCQA accreditation status for both the Commercial and Medicaid products.
Ms. Siren has worked in health care for more than 30 years. She started her career as a nurse in the inpatient setting, and expanded her career to include public health, quality management, evaluation, and compliance before joining NHP in 1999.
Ms. Siren earned a Bachelor of Science in Nursing from Widener College and a Master of Public Health from Boston University. She is a member of the Health Care Compliance Association and the American Society of Quality.
Back to top Jennifer Kent WeinerVice President of Provider Network Management
Jennifer Kent Weiner is the Vice President of Provider Network Management for Neighborhood Health Plan. She is responsible for providing strategic leadership in the areas of contracting, contract finance, provider network operations and provider relations.
Ms. Kent Weiner has over 20 years of experience in managed care and approximately 18 years of experience in provider network management. Prior to joining NHP in 2010, Ms. Kent Weiner served as Senior Director, Boston Medical Center Health Net Plan (BMCHP) where she oversaw the provider network management strategy for that organization's statewide provider network. She also served in Director level positions at Private Healthcare Systems, HealthMarket and Harvard Pilgrim Health Care (HPHC).
Ms. Kent Weiner earned a Bachelor's degree in Management from Simmons College and a Master's Degree in Management from Lesley College.
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Board of Directors
Matthew Fishman (Chair), Vice President for Community Health, Partners HealthCare
Joseph Betancourt, MD, Director, Disparities Solutions Center, MGH
Deborah C. Enos (Ex Officio), President & CEO, Neighborhood Health Plan
Richard Holbrook, Chairman & CEO, Eastern Bank
James W. Hunt, Jr., President & CEO, Massachusetts League of Community Health Centers
Robert J. Ingala, CEO, Greater Lawrence Family Health Center
Toni McGuire, President & CEO, Edward M. Kennedy Community Health Center
G. Neal Ryland, Honorary Trustee, MGH; Honorary Trustee, MGPO; Chairman of the Compensation Committee, MGPO; Member, PHS Audit Committee
Paulette Shaw Querner, Corporate VP, Community Health Centers, Harbor Health Services, Inc.
Allen Smith, MD, President, Brigham and Women's Physician Organization
Sharon Smith, Consultant (former Senior Executive at Blue Cross Blue Shield of Massachusetts; current Board Chair for Partners Community HealthCare, Inc.)
Valerie Stone, MD, Director, Primary Care Internal Medicine Residency Program, MGH
Steven J. Tringale, Managing Director, Tringale Health Strategies, LLC