Senior Leadership Team
David SegalPresident and Chief Executive Officer
David Segal, President and Chief Executive Officer
Katie Catlender, Chief Customer Officer
Marilyn Daly, Chief Information Officer and Vice President of Operations
Richard Dropski, Vice President of Regulatory Affairs and Compliance
Paul Mendis, MD, Chief Medical Officer
Dana Rashti, Chief Strategy and Marketing Officer
Doug Thompson, Interim Chief Financial Officer
Sabrina Williams, Vice President of Human Resources
Mr. Segal is responsible for providing strategic leadership for the organization by working with NHP’s Board of Directors and executive team, and industry partners. As President and CEO, Mr. Segal leads the development and execution of the organization’s long term strategy with a view towards advancing NHP’s mission, ensuring financial strength, and creating value for all of its constituents.
During a career in health care spanning 30 years, Mr. Segal has executed successful strategic and operational initiatives that improved customer experience, organizational growth and financial success. Mr. Segal joined NHP in 2008 as Chief Operating Officer. Prior to NHP, he served as Senior Vice President of Customer Service and Market Performance at Harvard Pilgrim Health Care. Mr. Segal began his career as an analyst for the state Department of Youth Services and later the Rate Setting Commission.
Mr. Segal received a Master's degree in management from the Heller Graduate School at Brandeis University and a Bachelor's degree from Brandeis University.
Back to top Katie CatlenderChief Customer Officer
Katie Catlender is responsible for leading the organization’s strategic business efforts to ensure that the customer is taken into consideration at all times, in all departments, and in all major decisions. Ms. Catlender designs, orchestrates, and continually improves NHP's customer experience—focusing on growth and integrated solutions and products. In this role, Ms. Catlender leads NHP's Commercial Sales, Product and Benefits Management, Enrollment, Customer and Provider Services, Provider Relations, Appeals and Grievances, and supporting operations, such as Quality Control, Reporting and Analysis, and Training.
Ms. Catlender has over 18 years of health care operations leadership experience with expertise in process redesign, sales operations, customer service, business oversight of complex IT systems implementations, and initiatives that support health reform and administrative cost reduction efforts while achieving service excellence for customers. Prior to joining NHP, she led a variety of service and operations functions at Harvard Pilgrim Health Care.
Ms. Catlender earned a bachelor's degree in Health Management and Policy from the University of New Hampshire. She holds the Certified Health Insurance Executive (CHIE) certification from America's Health Insurance Plans (AHIP), and several leadership designations, including Women Unlimited LEAD, Boston College executive Leadership for Change, and the AHIP Executive Leadership Program with Kellogg School of Management at Northwestern University.
Back to top Marilyn DalyChief Information Officer and Vice President of Operations
As Chief Information Officer and Vice President of Operations, Marilyn Daly leads both Information Technology and Operations functions at NHP. Her cross-functional areas of responsibility include information architecture, business intelligence and analysis, reporting, the Project Management Office, claims, provider enrollment, and process improvement. Ms. Daly ensures that IT and Operations strategies are aligned with business, operational, and financial goals. Ms. Daly’s teams provide a range of services in many areas throughout the organization and work closely with internal partners in customer service, finance, clinical services, provider contracting, and strategy and marketing to improve efficiency and user experience.
Ms. Daly joined NHP in 1996 and has held leadership positions in clinical services, information technology, and operations. Throughout her time at NHP, Ms. Daly has helped the organization maximize technology, people, and process to produce the best customer experience and meet the changing needs of a competitive environment.
In addition to her work at NHP, Ms. Daly sits on the Board of Directors for New England Healthcare Exchange Network (NEHEN). She is also a member of Health Information Management Systems Society (HIMSS) and Women in Technology International (WITI).
Ms. Daly earned a Master of Public Health degree from Boston University, a Bachelor of Science in Health Care Administration from Emmanuel College, and an Associate of Science in Nursing from Laboure College.
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Vice President of Regulatory Affairs and Compliance
Richard Dropski provides strategic leadership in regulatory affairs and compliance. Mr. Dropski is responsible for ensuring compliance with laws, regulations, and policies that govern NHP’s Medicaid and Commercial lines of business. In addition, he serves as the Executive Director for the organization’s MassHealth program.
Mr. Dropski joined NHP in 2001. His previous positions at NHP include Clinical Education and Resource Manager, Director of Quality and Compliance, and Senior Director of Regulatory Affairs.
Prior to NHP, Mr. Dropski worked at the Visiting Nurses Association of Boston (VNAB) as a Community Health Nurse, a Clinical Educator, and a Manager of Patient Services. Previous to his tenure at the VNAB, Mr. Dropski worked at Milton Hospital and held various positions within the Massachusetts Department of Mental Health with responsibilities for contract management, quality assurance, program evaluation, and other administrative functions.
Mr. Dropski earned a Bachelor of Arts degree from the University of Massachusetts in Amherst. He also holds a Master of Science Degree in Clinical Psychology from Central Missouri State University, a Master in Public Health Degree from Boston University, and a Master of Science in Nursing from Salem State College. Mr. Dropski is a member of the Society of Corporate Compliance and Ethics and the American Health Lawyers Association.
Back to top Paul Mendis, MDChief Medical Officer
Paul Mendis is responsible for providing strategic leadership in NHP's care management, disease management, behavioral health, pharmacy, and special populations programs.
Dr. Mendis has practiced primary care for more than 20 years in urban health center environments as well as serving in health care leadership roles. Prior to joining NHP in 1999, Dr. Mendis served as a Medical Director at Harvard Pilgrim Health Care, overseeing programs for elderly and disabled patients. He also served as Health Center Director at Harvard Community Health Plan for 12 years. In addition, Dr. Mendis practiced primary care and served as Chief of Internal Medicine at the Dimock Community Health Center in Roxbury, Massachusetts.
Dr. Mendis serves on numerous Boards, including the Massachusetts Health Council, Massachusetts Medicaid Policy Institute, Massachusetts Association of Health Plans, and the Dimock Center. He is a member of the Massachusetts Medical Society, American Medical Association, and the American Geriatrics Society.
A graduate of Princeton University and Harvard Medical School, Dr. Mendis is board-certified in internal medicine.
Back to top Dana RashtiChief Strategy and Marketing Officer
Dana Rashti is the Chief Strategy and Marketing Officer for Neighborhood Health Plan. He is responsible for providing strategic leadership in business planning, marketing analytics, marketing communications, public relations, and
Mr. Rashti has over 30 years of experience in marketing, communications, product management, and brand strategy in the finance and health care sectors. Prior to NHP, Mr. Rashti served as Vice President, Chief Marketing Officer at Harvard Pilgrim Health Care where he led marketing and business planning, market research, and communications. He was also the executive sponsor of many of the company’s multicultural and inclusion initiatives.
Mr. Rashti earned a bachelor’s degree from Wesleyan University in Political Science and a master’s degree from the Fletcher School of Law and Diplomacy at Tufts University in International Business. An active member of the Boston arts community, Mr. Rashti serves on the Board of Overseers for the Institute of Contemporary Art and as Chair of the Board of Trustees for the Eliot School of Fine and Applied Art.
Back to top Doug ThompsonInterim Chief Financial Officer
Doug Thompson is responsible for providing strategic leadership in the areas of financial, underwriting, and accounting functions, assuring compliance with requirements by state and federal regulatory agencies.
Mr. Thompson has over 25 years of leadership experience in finance within managed care and health care delivery settings, and the public sector. Prior to joining NHP, he served as Interim Chief Financial Officer for Neighborhood Health Plan of Rhode Island. Mr. Thompson has also held senior leadership positions at Cambridge Health Alliance, Network Health, and the Commonwealth of Massachusetts.
Mr. Thompson holds a Bachelor’s degree in Philosophical and Sociological Thought in Medicine from Boston University and a Masters in Public Policy from The John F. Kennedy School of Government at Harvard University. He is also the founder of two companies focusing on non-profit, government, and health care financial strategies.
Back to top Sabrina WilliamsVice President of Human Resources
Sabrina Williams is the Vice President of Human Resources for Neighborhood Health Plan. She is responsible for providing strategic leadership in the areas of workforce development, employee relations, talent acquisition and retention, diversity and inclusion, organizational design, and change management.
Ms. Williams has over 15 years of experience as a Human Resources executive and senior leader. Prior to joining NHP, she served as the Director of Human Resources for the Health Science Campuses at Tufts University.
Ms. Williams has held related leadership roles at a variety of nonprofit organizations, including the Urban League of Eastern Massachusetts, South End Settlements, and the Roxbury Community College Foundation. She received a BA in Sociology and Economics from Brandeis University and an MBA from Simmons College School of Management.
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Board of Directors
Matthew Fishman (Chair), Vice President for Community Health, Partners HealthCare
Joseph Betancourt, MD, Director, Disparities Solutions Center, MGH
David Segal (Ex Officio), President and CEO, Neighborhood Health Plan
Richard Holbrook, Chairman and CEO, Eastern Bank
James W. Hunt, Jr., President and CEO, Massachusetts League of Community Health Centers
Toni McGuire, President and CEO, Edward M. Kennedy Community Health Center
G. Neal Ryland, Honorary Trustee, MGH; Honorary Trustee, MGPO; Chairman of the Compensation Committee, MGPO; Member, PHS Audit Committee
Paulette Shaw Querner, Corporate VP, Community Health Centers, Harbor Health Services, Inc.
Allen Smith, MD, President, Brigham and Women's Physician Organization
Steven J. Tringale, Managing Director, Tringale Health Strategies, LLC