Our Social Care Management Program recognizes that sometimes the biggest barrier to excellent medical care is not medical in nature.
NHP attempts to reach newly enrolled members to conduct a Health Needs Assessment that gathers information about members' medical, behavioral, and psychosocial needs.
If special needs are identified, members are referred to NHP's Care Management Programs where Care Managers work collaboratively with a member in order to increase positive health outcomes.
Oftentimes, a member is followed by specific Medical and/or Behavioral Care Management programs along with Social Care Managers to help improve all aspects of the members' health and well-being.
NHP has a team of Social Care Managers (SCM) with extensive experience in the field of social and human services. Social Care Managers conduct assessments of NHP members and collaborate with other care managers to help meet the members' medical, behavioral, and psychosocial care management needs. In addition to coordinating with other internal programs, the SCM team helps members identify and procure community-based services such as income programs, housing, food, and transportation. The team can provide phone numbers, help with placing calls, help with applications, and can write referrals as needed, based on programs available.
For more information
For more information or if you identify a Member who may benefit from Social Care Management program, please contact NHP’s Provider Service Center (8:00 a.m. to 6:00 p.m. Monday through Friday) at 1-855-444-4NHP (4647).