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Your Health. Our Promise.

Welcome to Neighborhood Health Plan!

Thank you for choosing NHP.

We recognize that changing health plans can be stressful – especially if you or a member of
your family is receiving treatment for a specific condition. That’s why we’re focused on making
your transition to NHP as smooth as possible.

5 tips for making your transition to NHP easy

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  • Call us if you have an appointment scheduled, are pregnant or
    are being treated for an ongoing condition.

    We’ll help in getting existing approvals transferred, checking to see if your
    doctor is in our network, or assist in finding a new one.
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  • Check our drug list to make sure that your prescriptions are covered.
    Our drug list (formulary) will tell you if a drug is covered, what tier it’s in and
    if it requires a prior authorization.
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  • Tell your providers that your health insurance has changed.
    This will help to avoid billing problems. Be sure to give them your new
    insurance information.
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  • Select a Primary Care Provider (PCP).
    HMO plans require you to select a PCP for each member of your family.
    Once enrolled, you can quickly find and designate a PCP by logging in to MyNHP.
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  • Visit to print a temporary ID card.
    If you have an appointment before receiving your new NHP ID card, it’s easy
    to print a temporary one on MyNHP. Or, you can call us for assistance.
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We’re here to help.

Whether it’s helping you find a doctor or assisting in the transfer of existing approvals from your current insurer to NHP, we’re here to ensure that you get the care you need.

  • If you have questions about transitioning your care to NHP, call 866-643-8392 (TTY 711)
  • If you’re a current NHP member, call 866-414-5533 (TTY 711)
    Hours: Monday through Friday, 8 a.m. to 6 p.m., and Thursdays, 8 a.m. to 8 p.m.

Answers to common new member questions

See answers to common new member questions on our FAQ page.

Member perks for you and your family

Your coverage comes with savings on a variety of health and wellness programs, including
fitness reimbursement. Learn more about your NHP member perks.