Skip Ribbon Commands
Skip to main content

Quick Launch

NHP NON-DISCRIMINATION NOTICE

Neighborhood Health Plan (“NHP”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. NHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

NHP provides free aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters; and written information in other formats (large print, audio, accessible electronic formats, other formats). NHP also provides free language services to people whose primary language is not English, such as: qualified interpreters; and information written in other languages. If you need these services, contact NHP Director of Customer Service, 399 Revolution Drive, Suite 820, Somerville, MA 02145, 1-800-462-5449, (TTY-711), memberservices@nhp.org.

If you believe that NHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the NHP Appeals & Grievance Support Coordinator, 399 Revolution Drive, Suite 820, Somerville, MA 02145, 1-866-457-9220, option 5 , (TTY-711), Fax - 617-526-1980, Section1557Coordinator@nhp.org.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the NHP Appeals & Grievance Support Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 1-800-537-7697 (TDD).

Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html