Skip Ribbon Commands
Skip to main content

Quick Launch

How can we help you today?

Manage your plan 24/7 on mynhp.org

Mynhp.org is our secure, personalized member portal with everything you need to manage
your plan 24-hours a day, 7 days a week.

  • Access your benefits, coverage, and out-of-pocket costs
  • Select or change your primary care provider
  • Manage your pharmacy benefits
  • Order or print an ID card
  • Submit eligible expenses (like fitness reimbursement) and check status of your claim

Contact Us

Our Address

  • 253 Summer Street
  • Boston, MA 02210

NHP Customer Service for Prime Members

  • Email Us
  • 866-414-5533
  • TTY: 711
  • Hours: Monday through Friday,
    8:00 a.m. to 6:00 p.m, and Thursdays
    8:00 a.m. to 8:00 p.m.

NHP Customer Service for GIC and
City of Boston Members

  • Email Us
  • 866-567-9175
  • TTY: 711
  • Hours: Monday through Friday,
    8:00 a.m. to 6:00 p.m., and Thursdays
    8:00 a.m. to 8:00 p.m.

NHP Customer Service for
MassHealth Members

  • Email Us
  • 800-462-5449
  • TTY: 711
  • Hours: Monday through Friday,
    8:00 a.m. to 6:00 p.m,. and Thursdays
    8:00 a.m. to 8:00 p.m.

Behavioral Health and Substance Use Services in partnership with Beacon Health

Broker & Account Services

  • Email Us
  • 866-643-8392
  • Hours: Monday through Friday,
    8:00 a.m. to 6:00 p.m., and Thursdays 8:00 a.m. to 8:00 p.m.

Provider Service

  • 855-444-4647
  • Hours: Monday through Friday,
    8:00 a.m. to 6:00 p.m.

Media Inquiries