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NHP Customer Service Center

Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m., and Thursdays 8:00 a.m. to 8:00 p.m.

  • Please call 1-866-414-5533/ 800-655-1761(TDD)
  • GIC plan members: 1-866-567-9175 / 800-655-1761 (TDD)
  • MassHealth and CommCare members: 1-800-462-5449 / 800-655-1761 (TDD)
  • Email Us

Behavioral Health (Mental Health and Substance Abuse) Services
Beacon Health Strategies coordinates NHP's Behavioral Health Care benefit. If you need help or have further questions about these benefits, please call Beacon Health Strategies at 1-800-414-2820, where representatives are available 24 hours/day.


NHP Provider Service Center

Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m.
  • Please call 1-855-444-4647

Employers and Brokers

  • For direct sales, employer groups with a minimum of six (6) eligible employees and a minimum of five (5) subscribers, Please call Caroline Richardson at 1-800-433-5556 x7453. Or email

Employer groups of fewer than five (5) eligible employees

Media Inquiries

For media inquiries, please contact:

Pamela Jonah
Howell Communications

Our Address and Main Telephone

Neighborhood Health Plan
253 Summer Street
Boston, MA 02210
1-800-433-5556 (Toll-free)