Improving Patient Satisfaction

• CAHPS Research Brief: Racial and Ethnic Disparieties in the Experiences of Health Care Consumers
• The CAHPS Improvement Guide
  Practical Strategies for Improving the Patient Care Experience
• Doc Talk Handout
  Printable tool to be made available to member prior to doctor visit.

Institute for Health Care Improvement

• Access Measures
• Eliminate Waiting Times
• Six principles for improving access
• Today's Office Visit Survey Card

Satisfaction Surveys

Great Brook Valley CHC Measures Patient Satisfaction

• Patient Questionnaire - English
• Patient Questionnaire - Spanish
• About Your Visit to the Health Center

South End Community Health Center Surveys

• Member Satisfaction Survey - English
• Member Satisfaction Survey - Spanish