Nurse Advice Line
Ask a Registered Nurse about any health concern that you have, large or small, 24 hours a day, 7 days a week.
Smart Neighbor
Explore NHP's database of community programs, social services, and other resources available to our members.
Questions about MassHealth?
Contact the MassHealth Customer Service Center at 800-841-2900 (TTY 800-497-4648) or visit the MassHealth website.
MassHealth Member Materials and Resources
Your Handbook and Other Important Member Materials
El material para miembros está disponible en español
Member Resources
Your Member ID Card
It's important to carry your Member ID card with you when you visit a health care provider or the pharmacy.
Tell Us How You Are Feeling
We'd like to connect you with the programs and care that you need, so tell us how you are feeling using the Your Health Questionnaire | Su Cuestionario de Salud form.
Quality Health Care Resources
A list of resources to help you ensure you are receiving the best possible health care, including information about advance directives, living wills, and how to choose hospitals and health care providers.
Grievances and Appeals
As a Member of NHP, your satisfaction is important to us. If you feel you had an unsatisfactory experience with NHP, Beacon, or with any of our contracted Providers, you have the right to file a Grievance, which is a way to show that you are not satisfied with your experience.
- Grievances and Appeals process - (from the Member Handbook)
- Proceso de presentación de quejas y derechos - ( del Manual para miembros)
Other Forms
- If you have paid for a covered service from provider who does not participate with NHP, use this form to file a claim for reimbursement.
Member Reimbursement Claim Form