How do I know if my medication is available through mail order?
Only maintenance-type drugs are eligible. These include drugs used for acid reflux, allergies, arthritis, asthma, depression, diabetes, glaucoma, high cholesterol, high blood pressure, oral contraceptives, prenatal vitamins, seizures, and thyroid conditions. You can find out if your medication is available through mail-order by using the Drug Lookup Tool .
The medications listed may be subject to a pharmacy step-therapy program or may require additional authorization. For more information, please call the NHP Customer Care Center at 800.462.5449.
What do I need from my doctor for a short term or first time prescription?
For short-term and first time prescriptions (up to a one month supply), fill your prescription at a participating retail pharmacy. Your copay is lowest when your doctor prescribes a generic medication.
Who do I call if I have questions?
Call the Customer Care Center toll-free at 1-800-462-5449 or (TTY 1-800-665-1761). You can also call Walgreens any time, including weekends and holidays at 1-800-345-1985 (TTY for hearing impaired: 1-800-573-1833), or online at www.walgreensmail.com.
What do I do if I have a mail order prescription but need my medication right away?
Ask your doctor to write a prescription for you to fill at a participating retail pharmacy and order your refills by mail, phone or online.