How do I know if my medication is available through mail order?
Only maintenance-type drugs are eligible. These include drugs used for acid reflux, allergies, arthritis, asthma, depression, diabetes, glaucoma, high cholesterol, high blood pressure, oral contraceptives, prenatal vitamins, seizures, and thyroid conditions. You can find out if your medication is available through mail-order by using the Drug Lookup tool.
The medications listed may be subject to a pharmacy step-therapy program or may require additional authorization. For more information, please call the NHP Member Service Center at 800.462.5449.
What do I need from my doctor for a short term or first time prescription?
For short-term and first time prescriptions (up to a one month supply), fill your prescription at a participating retail pharmacy. Your copay is lowest when your doctor prescribes a generic medication.
Who do I call if I have questions?
You can call the Member Service Center toll-free at 1-800-462-5449 or (TTY 1-800-665-1761). You can also call the Catamaran Home Delivery Customer Care Center 24 hours a day, 7 days a week. Their toll-free number is 1-888-354-0090. You can also visit the Catamaran Home Delivery web site.
What do I do if I have a mail order prescription but need my medication right away?
Ask your doctor to write a prescription for you to fill at a participating retail pharmacy and order your refills by mail, phone or online.